FAQ
📦 Shipping Questions
What is the shipping time for Cranse.com orders?
Our standard shipping time is 7-12 business days (including processing and delivery). Delays may happen during holidays or high-demand seasons.
Do you ship internationally?
Yes! We offer worldwide shipping. Delivery time may vary depending on the destination country.
🔁 Return & Refund Questions
What is your return policy?
We offer a 30-day return policy from the delivery date. Products must be unused and in original condition. Contact our support team to initiate a return.
How do I get a refund?
After we receive and inspect your return, your refund will be processed within 5-7 business days back to your original payment method.
🛍️ Order Related Questions
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you want to modify or cancel your order, please contact us at support@cranse.com within 12 hours of placing your order.
How can I track my order?
Once your order ships, we’ll email you a tracking number with a tracking link so you can monitor your shipment status online.
📞 Contact & Support Questions
How can I contact Cranse support?
You can contact us via email at support@cranse.com or call us at +1 (484) 594-9199. Our support hours are Monday to Friday, 9 AM - 6 PM (CST).
Do you offer live chat support?
Currently, we provide support through email and phone. Live chat will be available soon!